Access Your CPD



Privacy Policy

Who are we?

This Web site is operated and controlled by Gateway Shared Services (“Gateway”, “we” or “Us”) , a public sector, not for profit consortium of ten local authorities, hosted by Glasgow City Council at Castlemilk High School, 223 Castlemilk Drive, Glasgow, G45 9JY.

Glasgow City Council is a local authority established under the Local Government etc. (Scotland) Act 1994. Its head office is located at City Chambers, George Square, Glasgow G2 1DU, United Kingdom. You can contact our Data Protection Officer by post at this address, by email, and by Phone on 0141 2871055.

We provide this service to East Renfrewshire Council. Gateway is a data processor of personal information (information related to identifiable living individuals) collected or obtained by or through this website on behalf of East Renfrewshire Council who are the data controller.

This privacy statement sets out how Gateway Shared Services (Gateway) complies with United Kingdom and European Union data protection requirements. This applies to

Gateway is committed to respecting your privacy. Any information by which you can be identified which you provide to us or that we receive from others, you can be assured that it will only be used in accordance with this privacy policy.

Any changes to these policies will be posted on this website.

Legal Basis for using you information

We provide these services to you on behalf of your Local Authority employer and processing your personal information is necessary for the performance of your employment contract with them.

We also need to process more sensitive personal information about you on behalf of your employer in order to meet your employer’s legal obligations in relation to employment, social security and social protection law.

If the information is not provided to us we will not be able to provide the service.

Why do we need your personal information and what do we do with it?

Your personal information is provided by your employer, or you provide us with your information to enable you to:

  • apply for courses and events organised by your employer
  • apply for external courses
  • update your CPD/Training record
  • update your CPD/Training plan
  • complete the GTC Scotland 5-yearly Professional Update process

We also use your information to provide professional updates to GTCS, verify your identity where required, contact you by email or telephone and to maintain our records.

We collect personal information about you:

  1. When your information is shared with us from your employer, e.g CPD administrator sets up staff records
  2. When you give it to us directly e.g profile update
  3. When you visit our website. This site does not automatically capture or store personal information, other than logging the user’s IP address and session information info such as the duration of the visit and type of browser used. This is recognised by the web server and is only used for administration and to provide statistics which we use to evaluate use of the site.

What personal information do we use?

We may collect, store and otherwise process the following kinds of information:

  • Employee ID
  • GTCS number
  • First Name
  • Last Name
  • Date of Birth
  • Email Address
  • Mobile Phone Number
  • School / Establishment Name
  • Equal Opportunities Monitoring information

Any personal data collected through this website will be treated as confidential.

Who do we share your information with?

We do not share, sell or rent your personal information to third parties for marketing purposes.

For the purpose of professional update we will share your information with GTCS.

How long do we keep your information for?

We only keep your personal information for the minimum period of time necessary. Sometimes this time period is set out in the law, but in most cases it is based on the business need. We maintain a records retention and disposal schedule which sets out how long we hold different types of information for.

Your rights under data protection law:

  • access to your information – you have the right to request a copy of the personal information that we hold about you.
  • correcting your information – we want to make sure that your personal information is accurate, complete and up to date. Therefore you may ask us to correct any personal information about you that you believe does not meet these standards.
  • deletion of your information – you have the right to ask us to delete personal information about you where:
    1. you think that we no longer need to hold the information for the purposes for which it was originally obtained
    2. you have a genuine objection to our use of your personal information – see Objecting to how we may use your information below
    3. our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information – You have the right at any time to tell us to stop using your personal information for direct marketing purposes

Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information that we hold about you or we are assessing the objection you have made to our use of your information. This right might also apply if we no longer have a basis for using your personal information but you don't want us to delete the data. Where this right is realistically applied will mean that we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Please contact us as stated above if you wish to exercise any of these rights.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

Other Websites

This privacy policy only covers the CPD Manager website Links within this site to other websites are not covered by this policy and individuals should check the terms of the privacy policy of those

Use of cookies by CPD Manager

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We do not use cookies to store personal information. The table below explains the cookies we use and why.

Cookie Name  Description

This cookie is essential for the website to operate and is set upon your arrival on the CPD Manager site. The cookie is deleted when you close the browser or logout of CPD Manager.

Cookie Control cookies. These cookies are set in order to remember preferences in regards to cookies. 

Google Analytics: We use Google Analytics to monitor traffic levels, browser and visits to this website.

Google Analytics stores IP addresses anonymously on its servers in the US, and neither Gateway Shared Services (Gateway) or Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
These cookies are set unless you revoke consent.

Click here for an overview of privacy at Google


Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

To opt out of being tracked by Google Analytics across all websites visit


We aim to directly resolve all complaints about how we handle personal information. If your complaint is about how we have handled your personal information, you can contact the Council’s Data Protection Officer by email or by phone on 0141 287 1055.

However, you also have the right to lodge a complaint with the Information Commissioner's Office, who can be contacted by post at:

Information Commissioner's Office
Wycliffe House
Water Lane
Cheshire SK9 5AF

By phone on 0303 123 1113 (local rate) or 01625 545 745 or visit their: website.

Please note if your complaint is not about a data protection matter or concerns the handling of personal information please contact us using the complaints procedures in place.

More information

For more details on how we process your personal information visit our website. If you do not have access to the internet you can contact us via telephone to request hard copies of our documents.

Last Updated: 31/05/2018